Timetable changes until the 8th of May
Dear guests,
unfortunately we have to cancel all departures until the 8th of May.
Due to an error in the control system, the quay wall was touched and a skid was damaged.
This now needs to be repaired. From the 9th of May we will be back for you!
All affected customers will be informed by us.
We will gladly rebook you for a later date free of charge or cancel your trip. Please send us an email with your booking number and your request!
What is the further procedure?
Your departure(s) is/are affected by the changes?
Then you can find here the other options for rebooking or cancelling your journey free of charge.
If you still have questions or concerns, please send us an email and we will call you back.
Do you want to rebook?
You have the option to change your tickets for this departure free of charge.
To do so, please contact our customer service at [email protected], stating your booking number and the new desired departure date and time.
You can also change your booking directly at one of our ticket counters during our opening hours.
Do you want to cancel your trip?
If you wish to cancel your ticket for this departure, please email us at [email protected] quoting your booking number.
If you purchased your ticket online, we will refund the full amount after your feedback to the credit card you provided when booking.
If you purchased your tickets at one of our ticket counters, please also include your bank account details in your email so that we can transfer the ticket amount to you.
We apologise for the inconvenience and thank you for your understanding.
We hope to welcome you on Board soon.
Your FRS Baltic Team