Contact

Have you found all information you need about your ferry ride with FRS? If not, you can simply get in touch with our friendly service team via e-mail. We are here for you!

Here you can find an overview of the most frequently asked questions.

All about the topics of bookings, COVID-19, opening hours and many more.
See if your question has already been answered here.

Jasmunder Landstraße 2, 18546 Sassnitz / Neu Mukran, Germany +49 461 864-608 [email protected]

Jasmunder Landstraße 2, 18546 Sassnitz / Neu Mukran [email protected]

Opening Hours

Bordershop Sassnitz

Opening hours 02.04.-12.05.2024
Monday	07:30 - 10:00
Tuesday	Closed
Onsdag	Closed
Thursday	06:30 - 15:00
Friday	06:30 - 15:00
Saturday	06:30 - 15:00
Sunday	06:30 - 15:00

Name	category	Purpose	Expires	Legal Basis
FRS	Strictly necessary	The FRS cookie is designed to hide the cookie bar after it has been verified	1 day to 30 days	Art. 6 (1) f) GDPR

Name	category	Purpose	Expires	Legal Basis
strictly_necessary	Strictly necessary	Tools from the strictly necessary category are loaded.	Seven to 30 days.	Art. 6 (1) f) GDPR

Name	category	Purpose	Expires	Legal Basis
performance	Strictly necessary	By agreeing, tools are loaded from the performance category.	Seven to 30 days.	Art. 6 (1) f) GDPR

Name	category	Purpose	Expires	Legal Basis
functionality	Strictly necessary	By agreeing, tools are loaded from the category functionality.	Seven to 30 days.	Art. 6 (1) f) GDPR

Name	Category	Purpose	Expires	Legal Basis
targeting	Strictly necessary	By agreeing, tools are loaded from the category targeting.	Seven to 30 days.	Art. 6 (1) f) GDPR

Name	Category	Purpose	Expires	Legal Basis
__cfduid	Strictly necessary	It protects and accelerates any website online.	One year	Art. 6 (1) a) GDPR

Category

Purpose

Expires

Legal Basis

Strictly necessary

A free service from Google that helps protect our Sites from spam and abuse by keeping automated software out of the Sites. The Cookie uses a unique identifier for telling humans and computers apart.

https://www.google.de/analytics/tag-manager/use-policy/

Default setting is set to expire after 2 minutes but can be extended.

Art. 6 (1) a) GDPR

Name	Category	Purpose	Expires	Legal Basis
		Google Analytics is a web analytics service provided by Google, Inc. (“Google”), to help us see how our website is used. In doing so information about your use of our website, including your IP address, may be transmitted to Google and stored on servers in the United States. The data collected by Google Analytics is used to analyse how frequently the same people revisit our Sites, how the website is found (from advertising or referring websites), and which pages are most frequently viewed. This information is combined with data from thousands of other users to create an overall picture of website use, and is never identified individually or personally and is not linked to any other information we store about you.	The longest lasting cookie expires 2 years after your last visit to the website. Others are deleted 6 months, 30 minutes and the moment you close your browser	Art. 6 (1) a) GDPR
_ga	Performance	Used to distinguish users.	2 years	Art. 6 (1) a) GDPR
_gid	Performance	Used to distinguish users.	24 hours	Art. 6 (1) a) GDPR
_gat	Performance	Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.	1 minute	Art. 6 (1) a) GDPR
AMP_TOKEN	Performance	Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.	30 seconds to 1 year	Art. 6 (1) a) GDPR
_gac_<property-id>	Performance	Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.	90 days	Art. 6 (1) a) GDPR

Category

Purpose

Expires

Legal Basis

Functionality

This website uses the Youtube embedding function to display and play videos from Youtube. We use the extended data protection mode, which, according to provider specifications, only starts storing user information when the video is played. At the moment the playback of the embedded video starts, Youtube uses cookies to collect information about user behavior. According to information from YouTube, these serve, among other things, to collect video statistics, improve user-friendliness and prevent abusive practices.

Independent of a playback of the embedded videos, a connection to the Google network "DoubleClick" is established each time this website is accessed, which can trigger further data processing procedures without our influence.

Further information on data protection at YouTube can be found in the provider's data protection declaration at: google.de/intl/de/policies/privacy/.

1 year

Art. 6 (1) a) GDPR

Category	Purpose	Expires	Legal Basis
Functionality	Google Maps is an online map service of the US company Google LLC. Google Ireland Limited (Gordon House, Barrow Street Dublin 4, Ireland) is responsible for all Google services within Europe. Google Maps is used to better show the user locations and to adapt our service to the needs of the user. Google Maps transfers user data to Google when used. This data is also stored on Google's servers. The data includes, among other things, search terms entered, the user's IP address and also the latitude and longitude coordinates and, if applicable, the start address entered (when using the route planner function). The data is stored on the website of Google Maps.	1 year	Art. 6 (1) a) GDPR

Opening hours Ticket Offices
	Sassnitz	Trelleborg
Monday	09:00 - 14:00	11:30 - 13:00
Tuesday	09:00 - 14:00	Closed
Wednesday	09:00 - 14:00	Closed
Thursday	09:00 - 14:00	09:00 - 11:00 & 16:00 - 18:00
Friday	09:00 - 14:00	09:00 - 11:00 & 16:00 - 18:00
Saturday	closed	09:00 - 11:00 & 16:00 - 18:00
Sunday	closed	09:00 - 11:00 & 16:00 - 18:00

On this website / In this app we use the tool Adform from Adform A/S Wildersgade 10B, sal. 1 DK-1408 Copenhagen, Denmark, which collects data for analysis, marketing and optimization purposes and thereby helps us to improve our marketing activities, website or app. The collected data is used by Adform to link advertising contacts and clicks on advertisements with a resulting use of our website or app. In this way, we can determine whether internet users who have seen our ads visit our website, which products they are interested in or how the app is used. This helps us to use our advertising budget more efficiently. We may also use the information collected to deliver advertising based on your interests (e.g., products viewed). For the data collection pseudonymous online identification numbers (Online ID) such as cookie IDs, IP address, device IDs, Advertising ID / IDFA (e.g. on Android or Apple Smartphones) are used. No unique user-related data such as name or address is stored. All IDs used by us only allow the recognition of your device, your internet browser or the used app. The collected data will not be used to personally identify you as a user of our website or app without your separate consent. If you do not wish to have your data collected by Adform, you can proceed as follows: Under the following links you will find an explanation of how you can deactivate data collection on your computer or mobile device: *https://site.adform.com/privacy-center/platform-privacy/opt-out/*
Name	Category	Purpose	Expires	Legal Basis
C	Targeting	Identifies if user’s browser accepts cookies. 1 – Cookies are allowed 3 – Opt-out	If C=1 - 60 days If C=3 - 3650 days	Art. 6 (1) a) GDPR
CM14	Targeting	Identifies if there is a need to re-check partner‘s cookie matching existence (set by Cookie Matching)	14 days	Art. 6 (1) a) GDPR
CM	Targeting	Identifies if there is a need to re-check partner‘s cookie matching existence (set by AdServing)	1 day	Art. 6 (1) a) GDPR
Uid	Targeting	Unique identifier	60 days	Art. 6 (1) a) GDPR

Contact

How Can We Help You?