FAQ

If you want to change or cancel your booking, you can simply contact our customer support by mail or phone and we will take care of your request. Do not forget to include your booking number. In case of rebooking we also need the new desired date and travel time. You can find legal information on this under 4§ of the General Terms Of Carriage (GTC).

Sometimes it happens that one forgets someone else, pets or cars in your booking.

Don't worry, just contact our Customer Support and don't forget to include your booking number. Our colleagues will easily adapt your booking and add the missing items.

If the payment options offered during the booking process do not suit you, the local ticket office is always available. Please note that there is a service charge of 5 € at the ticket offices, as this form of booking entails higher administrative costs for us.

Click here for the opening hours of the Ticket Offices.

To get your boarding card, all you need to do is complete the Online Check in and you will receive your boarding card by e-mail.

It is not necessary to print it out; the digital boarding card is sufficient to scan the QR code.

The online check-in opens immediately after your booking. You can check in directly for both your outward and return journey. Click here to go to our online check-in.

If you have any questions or problems with the online booking, please contact our customer service. Our friendly colleagues there provide the necessary support to successfully complete the booking.

On board the Skane Jet, all restrictions for guests are lifted and masks are not required.
However, we take a lot of hygiene measures so you don't have to worry about anything at FRS Baltic.

From 1 April 2022, guests wishing to enter Sweden will not need Covid proof.
There are currently no restrictions to be aware of in Sweden.

Nevertheless, please inform yourself about the current regulations, as the rules can move very fast.

Mon & Wed	8:00 - 10:00
Tue	closed
Thu - Sun	8:00 - 12:00

The Ticket Office is closed during the departure times (see timetable).

However, if you would like to purchase a ticket for the next departure, please come directly to the ticket office with your car.
Pedestrians for the next departure, please come directly to the pedestrian terminal in the large glass building at the end of the street near the long-stay car park.

Our Bordershop in Sassnitz Mukran is open. 

Opening hours
Monday - Sunday	06:00 - 15:00

We look forward to your visit!

The ferry port of Sassnitz Mukran is well signposted and perfectly linked to the E251 thanks to the expansion of the B96. Due to the clear lane guidance you can keep a clear overview. You can find detailed directions here.

Please arrive at the ferry terminal at least 1 hour before departure. If you wish to buy a ticket for a trip on the same day, please be at the Ticket Office at least 1 hour before departure. The admission check closes 30 minutes before departure.

You can find all information about parking here: Arrival & Parking.

Parkmöglichkeiten befinden sich in der Nähe des Passagierterminals. Das Parken auf den Parkplätzen ist innerhalb der ersten 30 Minuten gratis, jede angefangene Stunde kostet 1 €. Der Tageshöchstsatz beträgt 6 €. Bitte beachte, dass dort nur in Euro gezahlt werden kann, wenn du bar bezahlen möchtest. Alternativ akzeptieren die Automaten auch EC- oder Kreditkarten.

 

Approach & Parking.

Parking spaces are located close to the passenger terminal. Parking is free of charge within the first 30 minutes, each further hour costs 1 €. The maximum daily rate is 6 €. Please note that you can only pay there in Euro if you want to pay cash. Alternatively, the machines accept debit cards and credit cards.

For sure: On board we have a delicious breakfast in the morning, a tasty warm dish in the afternoon and we offer snacks as well as hot drinks at the bistro.

Our beauty, the high-speed catamaran "Skane Jet", reaches a top speed of 44 knots. However, the average cruising speed is below that to ensure your comfort and for ecological reasons. Nevertheless, we can guarantee the travel time of only 2.5 hours – convince yourself!

You can find more information about the jet here: The Vessel.

The excursion possibilities in Ystad are very diverse. And there is a big advantage: Since Ystad is a small town, all the gems and sights are within easy walking distance. Here you can get inspiration for your next trip. 

Our onboard shop is regularly open during the departures.

Our Bordershop in Sassnitz Mukran is open. Click here for opening hours.

Here you can find all information about Accessibility at FRS Baltic.

Of course, guests with reduced mobility are very welcome on board. There is a barrier-free access to deck 2, where you will also find barrier-free toilets. However, the "Skane Jet" unfortunately does not have an elevator, so deck 3 can only be reached via stairs.

Please inform us about your restrictions (especially the type of wheelchair) during the booking process. Due to the design of the vessel, it is unfortunately not possible to travel with large electric wheelchairs.

Good news: You can take your beloved pet with you on the trip. You can find all information here: Travelling With Pets.

A maximum of 3 dogs / cats per person is allowed. During the crossing, dogs must be kept on a leash, 4 additional boxes are available on the open deck. Alternatively, the dog may stay in the car, but for safety reasons you cannot visit it during the crossing.

It's best to travel together. That's why we have a special offer for you! Save 10% on your next booking for groups of 15 or more.  For more information, just contact Alex, our group travel expert, at [email protected].

Interested in a job at FRS Baltic? No problem! You can apply quickly and easily directly online via our Application Portal.

Don't worry, we understand that it is annoying if we have to cancel the trip due to bad weather conditions. But you can easily rebook or cancel your ticket for free.

Just contact our customer service, stating your booking number, at info(at)frs-baltic.com.

Due to the short-term increase in fuel costs, we are unfortunately forced to temporarily levy a fuel surcharge for vehicles and passengers from 14.04.2022 onwards.

This fuel surcharge applies to all new bookings and rebooked tickets as from 14.04.2022.

You know it from the petrol station: the prices for fuel have risen drastically due to the Ukraine conflict. And we too are experiencing such an increase and the costs associated with it.
Although we anticipated higher diesel prices when calculating our ticket prices, such an extraordinary development was not foreseeable for us either.
Therefore, we must also levy a fuel surcharge.
This is necessary to cover at least part of the current increased costs and to be able to continue to bring you to Sweden on the fastest way with the "Skane Jet" even in such challenging times.

We are working to keep our fuel surcharge as low as possible and are constantly monitoring developments so that we can make changes if necessary.
We sincerely hope that the situation will normalise in the near future - and we thank you for your understanding.

Current fuel surcharges

•     Fuel surcharge for vehicles: 28€/route
•     Fuel surcharge for motorbikes: 14€/route
•     Fuel surcharge for adults: 7€/route
•     Fuel surcharge for children (4-16y.): 3,50€/route