Here you can find answers to frequently asked questions.
Here you can find answers to frequently asked questions.
Don't find your question? Send us an e-mail and we will do our best to answer your question.
If you want to change or cancel your booking, you can simply contact our customer support by mail or phone and we will take care of your request. Do not forget to include your booking number. In case of rebooking we also need the new desired date and travel time. You can find legal information on this under 4§ of the General Terms Of Carriage (GTC).
Sometimes it happens that one forgets someone else, pets or cars in your booking.
Don't worry, just contact our Customer Support and don't forget to include your booking number. Our colleagues will easily adapt your booking and add the missing items.
If the payment options offered during the booking process do not suit you, the local ticket office is always available. Please note that there is a service charge of 5 € at the ticket offices, as this form of booking entails higher administrative costs for us.
Click here for the opening hours of the Ticket Offices.
To get your boarding card, all you need to do is complete the Online Check in and you will receive your boarding card by e-mail.
It is not necessary to print it out; the digital boarding card is sufficient to scan the QR code.
The online check-in opens immediately after your booking. You can check in directly for both your outward and return journey. Click here to go to our online check-in.
If you have any questions or problems with the online booking, please contact our customer service. Our friendly colleagues there provide the necessary support to successfully complete the booking.
|Opening Hours Callcenter|
|Mo – Thu||09:00 – 15:00|
|Fr||09:00 – 14:00|
In times of Corona, it can always happen that you unfortunately cannot take a booked trip. If this is the case, you don't need to worry. You can change or cancel your booking free of charge up to 24 hour before departure!*
*This offer is valid for all new bookings until further notice with departure in 2021.
For the protection of you and other guests as well as our crew, we kindly ask you to wear a face mask when checking in and boarding at the ship; the same applies to you when moving around the ship. There is no obligation to wear a mask at your seat.
We are pleased about your interest in our hygiene concept. Learn all about our hygiene measures, travel information for risk areas, about face protections or about your options in case of travel warnings: Hygiene Concept.
|Mo+Wed||09:00 - 13:00|
|Thu-Sun||06:30 - 15:00|
The ferry port of Sassnitz Mukran is well signposted and perfectly linked to the E251 thanks to the expansion of the B96. Due to the clear lane guidance you can keep a clear overview. You can find detailed directions here.
Please arrive at the ferry terminal at least 1 hour before departure. If you wish to buy a ticket for a trip on the same day, please be at the Ticket Office at least 1 hour before departure. The admission check closes 30 minutes before departure.
You can find all information about parking here: Arrival & Parking.
Parkmöglichkeiten befinden sich in der Nähe des Passagierterminals. Das Parken auf den Parkplätzen ist innerhalb der ersten 30 Minuten gratis, jede angefangene Stunde kostet 1 €. Der Tageshöchstsatz beträgt 6 €. Bitte beachte, dass dort nur in Euro gezahlt werden kann, wenn du bar bezahlen möchtest. Alternativ akzeptieren die Automaten auch EC- oder Kreditkarten.
Approach & Parking.
Parking spaces are located close to the passenger terminal. Parking is free of charge within the first 30 minutes, each further hour costs 1 €. The maximum daily rate is 6 €. Please note that you can only pay there in Euro if you want to pay cash. Alternatively, the machines accept debit cards and credit cards.
For sure: On board we have a delicious breakfast in the morning, a tasty warm dish in the afternoon and we offer snacks as well as hot drinks at the bistro.
On board our high-speed catamaran, you benefit from our free offer of WiFi access. Connect with our wireless LAN network and click on „Accept terms and conditions” – then you are ready to start browsing.
Our beauty, the high-speed catamaran "Skane Jet", reaches a top speed of 44 knots. However, the average cruising speed is below that to ensure your comfort and for ecological reasons. Nevertheless, we can guarantee the travel time of only 2.5 hours – convince yourself!
You can find more information about the jet here: The Vessel.
The excursion possibilities in Ystad are very diverse. And there is a big advantage: Since Ystad is a small town, all the gems and sights are within easy walking distance. Here you can get inspiration for your next trip.
Our Onboardshop is open regularly. We are looking forward to your visit!
Yes, our Bordershop is open for you. Click here to see the opening hours.
Here you can find all information about Accessibility at FRS Baltic.
Of course, guests with reduced mobility are very welcome on board. There is a barrier-free access to deck 2, where you will also find barrier-free toilets. However, the "Skane Jet" unfortunately does not have an elevator, so deck 3 can only be reached via stairs.
Please inform us about your restrictions (especially the type of wheelchair) during the booking process. Due to the design of the vessel, it is unfortunately not possible to travel with large electric wheelchairs.
Good news: You can take your beloved pet with you on the trip. You can find all information here: Travelling With Pets.
A maximum of 3 dogs / cats per person is allowed. During the crossing, dogs must be kept on a leash, 4 additional boxes are available on the open deck. Alternatively, the dog may stay in the car, but for safety reasons you cannot visit it during the crossing.
It's best to travel together. That's why we have a special offer for you! Save 10% on your next booking for groups of 15 or more. For more information, just contact Alex, our group travel expert, at [email protected].
Interested in a job at FRS Baltic? No problem! You can apply quickly and easily directly online via our Application Portal.
Don't worry, we understand that it is annoying if we have to cancel the trip due to bad weather conditions. But you can easily rebook or cancel your ticket for free.
Just contact our customer service, stating your booking number, at info(at)frs-baltic.com.
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